Shipping & delivery.
Everything ships from Tampa, packed by us. No dropshipping, no six-week wait from an overseas warehouse.
Rates
| Destination | Service | Cost |
|---|---|---|
| Contiguous US | Standard ground, 2–5 business days | $7.95 |
| Contiguous US | Orders of $75 or more | Free |
| Contiguous US | Expedited, 2 business days | $18.95 |
| Contiguous US | Overnight, next business day | $34.95 |
| AK, HI, PR | Standard, 4–8 business days | $18.95 |
| Canada & UK | International, 7–14 business days | $29.95 |
Rates are per order, not per item. Sales tax is calculated at checkout from your delivery address.
Processing
Orders placed before 1pm ET on a business day ship the same day. Everything else goes out the next business day. We do not ship on weekends or US public holidays.
Engraved brass tags are made to order and add 2–3 business days before dispatch. If your order mixes an engraved tag with other items we ship the whole order together unless you ask us to split it — just say so in the order notes or email support@petsandpawsco.com.
Tracking
You will get a confirmation email when the order is placed and a second email with tracking the moment the label is scanned. If tracking has not moved 48 hours after dispatch, tell us and we will chase the carrier rather than asking you to.
International
We ship to Canada and the United Kingdom. Duties and import taxes are collected by the carrier on delivery and are the responsibility of the recipient — they are not included in the price you pay us, and we cannot estimate them for you.
International parcels are not eligible for expedited or overnight service. We do not currently ship anywhere else; if you are elsewhere and want something, email us and we will tell you honestly whether we can make it work.
Problems
Damaged in transit
Photograph the parcel and the item and email support@petsandpawsco.com. We will send a replacement immediately and deal with the carrier ourselves. You do not need to return the damaged item first.
Lost parcels
If tracking shows delivered and the parcel is not with you, check with neighbours and your building first, then tell us. We will open a carrier trace and, if it is not recovered within 7 days, replace or refund the order.
Wrong address
Email us within an hour of ordering and we can usually correct the address before the label prints. After dispatch we cannot redirect a parcel — you will need to refuse delivery and we will refund on return.